InnoHosting

Fair Usage Policy

Fair Usage Policy

If you subscribe to a Product that does not have any usage caps or limits, this Fair Usage Policy ("FUP") will apply to your account and all associated services provided with your hosting package.

A Fair Usage Policy is necessary to ensure our hosting services are used fairly and our services operate reliably for all customers. Resources provided on all our hosting services including but not limited to Reseller Accounts, Web Hosting Accounts, Virtual Private Servers and Dedicated Servers are all governed by this Fair Usage Policy.

Our aim is to provide a fair hosting service to all our customers. Therefore, we think to impose an actual figure on what we consider to be “excessive” use is not necessarily helpful and may penalise users unfairly. What is deemed excessive will be determined by a number of factors including (but not limited to) the length of time which your excessive usage continues for, as well as the amount of resources being used.

If, in our reasonable opinion, you have breached this FUP, we will contact you by email to let you know that that your usage is excessive and is affecting InnoHosting Ltd services/systems and/or other users. We reserve the right to impose reasonable limits to reduce your usage and/or pair you with other users utilising the same or nearly the same amount of usage

1. Reseller Accounts

1.1 Resources such as MySQL databases, subdomains, POP3 mail accounts, SMTP mail accounts, FTP accounts should not be used and created in such a way that can potentially have adverse effects on the normal optimal operation of our services.

1.2 cPanel accounts created should not exceed limits which if in good faith InnoHosting Ltd believes will have adverse effects on the normal optimal operation of our services.

2. Virtual Private Servers (VPS)

2.1 If InnoHosting Ltd in good faith believes your Input/Output usage (hard drive and network connectivity usage) is and/or will potentially have negative effects on the normal optimal operation of our normal optimal operation of our services, we reserve the right to lower other resource limits (CPU/RAM) in order to lower your Input/Output usage and/or alternatively may request you upgrade to a dedicated server.

3. Dedicated Servers

3.1 If InnoHosting Ltd in good faith believes your Input/Output usage (network connectivity usage) is and/or will potentially have negative effects on the normal optimal operation of our normal optimal operation of our services, we reserve the right to modify services at will in order to reduce your Input/Output usage.

4.0 All Services

4.1 End-user tickets (issues and questions of any department logged by your customers on the support desk system provided to you by InnoHosting Ltd) should not exceed more than 10% of the average number of tickets received across all end user support tickets received by all companies InnoHosting Ltd provides end user support to.

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