Privacy Policy

The Data We Collect About You

InnoHosting operates within UK Data Protection Laws as well as applicable laws where our servers are located. The data we collect about you has to be relevant, accurate and up to date. It must not be kept longer than it is absolutely necessary and we are obligated to provide you all the information we hold on you on request (where feasible). The data we collect about you includes:

How We Use Your Data

InnoHosting treats your data in the strictest of confidence. We understand the trust you have given us and under no circumstances do we intend to ever betray that trust.

Internal access to your data is limited by staff privileges. Only the information relevant and necessary for staff to assist you with support requests and management of your account is shown. For example, technical support staff does not have access to sensitive billing details nor your full address. But they do have access to certain information that we use to verify the authenticity of a request you make. Similarly, data center engineers have no access to any billing or ticket information of your account as it is not necessary for their day to day work.

3rd Party Access To Your Data

In some cases, it may be necessary for us to disclose certain details about you to a 3rd party (i.e. law enforcement or fraud prevention). The information we release will only be the absolute minimum information that is required.

  • Confidence

  • 99.9% Uptime SLA
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  • 24x7 Support
  • I've only been with them for a couple of months and it just blows my mind how much these guys do to give us a great hosting experience. I've been with a number of different hosts over the years, some more expensive, some less. These guys blow away any other host I've ever had. Fast servers, excellent top notch customer service.
  • I know you say you look forward to us small fry one day being competitors but with the support and goodness-to-honest service that you guys provide (and are given so much respect for) I wish you all the best and the growth that you truly deserve.
  • From all of the research I did before moving, through the whole signing up process to my first experiences, it is very gratifying that I find Inno's excellent reputation in the industry and my confidence in that to have been well founded in practice.